My professional career has been within the retail industry which has provided me with a broad and extensive range of experiences over the years. My breadth of scope includes key business areas that trigger and enable the overall success of retail performance. Those areas include: Store Operations; Merchandising; Supply Chain; and Marketing. My first-hand experience in these key areas has provided me with the ability to successfully improve and double the business performance of Toys“R”Us Canada during my 7-year term as President of the company.
During my time in Canada, we conceptualized and opened the world’s first ever Side-by-Side stores. The Side-by-Side concept has been a proven success which enabled us to re-vitalize the business in Canada and has now been implemented globally in markets throughout the U.S.; Europe and Japan.
As an integral part of the Global Toys“R”Us group, our company here in Japan will make the most of the best practices achieved by our partners from around the world. We will also continue to listen to our Customers to improve our understanding of their needs and also continue to offer differentiated products that reflect the latest trends and generate consumer excitement.
Our mission statement is to “provide extra special smiles and dreams”; we place a high priority on the five S's: Satisfaction, Service, Safety, Smiles and Specialty. We will always do our absolute best to ensure all of our Customers experience the fun and joy at Toys“R”Us-Japan.
Representative Director, President and Chief Executive Officer